🎬 ON-DEMAND SESSION
Retention in the Age of Agents
Becoming AI-Native Instead of AI-Replaced
David Abramson
Chief Technology Officer at Qrvey
This session was originally presented at Product-Led Alliance's CPO Summit in NYC on March 26, 2026.
SESSION OVERVIEW
AI is rapidly becoming the interface to software. Agents can query APIs, generate dashboards, explain trends, and execute workflows, often without ever touching your UI. For SaaS companies, that creates both existential churn risk and unprecedented opportunity.
In this session, we’ll explore how to prevent AI disintermediation by transforming your platform into the governed intelligence layer. We’ll examine how embedded analytics, agentic workflows, conversational UX, and secure MCP integrations can turn your SaaS from a feature set into durable AI infrastructure.
What's included:
In this session, we’ll explore how to prevent AI disintermediation by transforming your platform into the governed intelligence layer. We’ll examine how embedded analytics, agentic workflows, conversational UX, and secure MCP integrations can turn your SaaS from a feature set into durable AI infrastructure.
What's included:
- A practical roadmap from AI augmentation to agentic workflows
- Strategies to control AI access via MCP while preserving governance and multi-tenant isolation
- Monetization models that turn AI capabilities into expansion revenue
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